Terms & Conditions

Acceptance of Terms

By booking an appointment or using the services of Lumora Spa Pune, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.

Booking and Appointments

• All services are provided by appointment only
• We recommend booking at least 24 hours in advance
• Confirmation of appointments will be provided via phone or WhatsApp
• We reserve the right to refuse service to anyone at our discretion
• Appointment times are approximate and may vary slightly based on circumstances

Cancellation and Rescheduling

• We appreciate at least 24 hours notice for cancellations or rescheduling
• Late cancellations or no-shows may affect future booking privileges
• We understand emergencies happen and will work with you when possible
• To cancel or reschedule, please contact us via phone or WhatsApp

Payment Terms

• Payment is due at the time of service
• We accept various payment methods as communicated during booking
• Prices are subject to change without notice
• All prices quoted are in Indian Rupees (INR)

Health and Safety

• Please inform us of any health conditions, injuries, or allergies before your treatment
• We reserve the right to refuse or modify treatment if we believe it may be harmful
• Clients are responsible for disclosing accurate health information
• We are not liable for complications arising from undisclosed health conditions
• Our services are not a substitute for medical treatment

Professional Conduct

• All services are provided in a professional, respectful manner
• We maintain strict boundaries and ethical standards
• Inappropriate behavior will not be tolerated and may result in immediate termination of services
• Clients are expected to behave respectfully toward staff

Privacy and Confidentiality

We maintain strict confidentiality regarding all client information and appointments. Please refer to our Privacy Policy for detailed information on how we handle your personal data.

Liability

• Lumora Spa is not liable for any loss, damage, or injury resulting from the use of our services
• Clients use our services at their own risk
• We are not responsible for personal belongings left on the premises
• Our liability is limited to the cost of the service provided

Intellectual Property

All content on our website and marketing materials, including text, images, and logos, are the property of Lumora Spa Pune and are protected by copyright laws. Unauthorized use is prohibited.

Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting. Continued use of our services constitutes acceptance of modified terms.

Governing Law

These Terms and Conditions are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra.

Contact Information

For questions about these Terms and Conditions, please contact us: