Privacy Policy

Introduction

At Lumora Spa Pune, we are committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our spa or use our services.

Information We Collect

We may collect the following information:

• Name and contact information (phone number, email address)
• Appointment booking details and preferences
• Health information relevant to spa treatments (allergies, medical conditions)
• Payment information for processing transactions
• Feedback and communication records

How We Use Your Information

We use the collected information for the following purposes:

• To schedule and manage your appointments
• To provide personalized spa services based on your preferences and needs
• To process payments for services rendered
• To communicate with you about your appointments and our services
• To improve our services and customer experience
• To ensure your health and safety during treatments

Confidentiality and Privacy

We understand that privacy is paramount when it comes to spa services. All information shared with us is kept strictly confidential. We do not share, sell, or disclose your personal information to third parties except as required by law or with your explicit consent. Our staff members are trained to maintain confidentiality and respect your privacy at all times.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

Your Rights

You have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for data processing (where applicable)
• Object to certain types of data processing

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: